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welcome to our Frequently Asked Questions pages

QUESTION - How do I place an order?

ANSWER
Are you a new customer? Simply follow the steps below:
  • Browse by category using the navigation menu at the top of the screen or enter a product description or number in the search box.
  • To take a closer look at a product, just click on the product image for more information.
  • When you are ready to buy, if the item has different options available (such as size), simply choose your desired option from the drop down list and click on the 'add to basket' button. Look out for any matching or complementary items at the right hand side of the page.
  • A summarised shopping basket is shown at the top right of every page, so you can see the number and value of items in your basket.
  • Once you have items in your basket, if you need to make any amendments, click the 'basket' button at the top right of the screen to go to the shopping basket screen.
  • Make any changes to your order and click on the 'continue shopping' or 'checkout' button.
  • To checkout, you can either create an account with us which will allow you to store your delivery details for faster future purchases, earn reward points and view your order history, or you can use the guest checkout method which will allow you to check out without the need to supply a password. Both methods are completely free of charge.
  • Whichever method you choose, on the next screen, fill in the required details. If you are creating an account, make a note of your password, as you will need it to keep track of your order and to shop with us again.
  • Select your delivery method, then click the 'continue' button.
  • On the next screen, select your method of payment, and the correct billing address. Please note that the billing address must match the details for the card that is being used. Click the 'continue' button to move to the confirmation screen.
  • On this screen you can review your order details. When you are happy everything is correct, click the 'confirm order' button, where you will be taken through to the payment screen. Enter your payment details and your order is complete!
  • Make a note of your order number.
  • We will send you a confirmation email to confirm that we are processing your order and another one when your order has been despatched to our couriers.

Are you a returning customer? Here's a brief reminder on how to shop the Snow Republic website:
  • Log into your account using your email address and password.
  • Browse by category using the navigation menu at the top of the screen or enter a product description or number in the search box.
  • To take a closer look at a product just click on the product image for more information.
  • When you are ready to buy, if the item has different options available (such as size), simply choose your desired option from the drop down list and click on the 'add to basket' button. Look out for any matching or complementary items at the right hand side of the page.
  • A summarised shopping basket is shown at the top right of every page, so you can see the number and value of items in your basket.
  • Once you have items in your basket, if you need to make any amendments, click the 'basket' button at the top right of the screen to go to the shopping basket screen.
  • Make any changes to your order and click on the 'continue shopping' or 'checkout' button.
  • On the next screen, select your delivery address and delivery method, then click the 'continue' button.
  • On the next screen, select your method of payment, and the correct billing address. Please note that the billing address must match the details for the card that is being used. Click the 'continue' button to move to the confirmation screen.
  • On this screen you can review your order details. When you are happy everything is correct, click the 'confirm order' button, where you will be taken through to the payment screen. Enter your payment details and your order is complete!
  • Make a note of your order number.
  • We will send you a confirmation email to confirm that we are processing your order and another one when your order has been despatched to our couriers.

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