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welcome to our Frequently Asked Questions pages

QUESTION - Why has my order not been delivered and returned to you?

ANSWER
On the rare occassion this happens it is because the courier attempted delivery and was unable to obtain a signature for delivery. You can check the reason by following the tracking link that was e-mailed to you in your despatch confirmation e-mail.

We will inform you if an order has been returned back to us and either automatically refunded or resend the order. If they contain personalised items we will resend them out to you.

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