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Delivery & Returns

Fast and Free....delivery as it should be done!

Delivery

All orders are normally shipped within 24 hours* of receipt of payment (Monday to Friday).
Everything we send is fully insured, to the full value of the goods. The insurance is always included in the shipping costs.

If you would like to check the cost of shipping before you order, just click 'basket' and select your destination from the drop-down list.

Requests for parcels to be left in particular places will be noted but due to security purposes and required signatures, may not always be actioned by the courier or postal services.

FREE UK shipping - Applies to all orders shipped to a UK address. Normally takes 1-2 days (although this is not guaranteed), all items are sent using Royal Mail 1st class.

Special Delivery Next Day UK shipping - You can choose this service at checkout. This service guarantees delivery to 99% of the UK by 1pm the next working day. This option is only available Monday to Thursday.

Special Delivery Saturday Guarantee UK shipping - You can choose this service at checkout. This service guarantees Saturday delivery to 99% of the UK. This option is only available Fridays before 12 noon.

European zone 1 shipping - This service is free if you spend over £150. For those spending less than £150, a delivery charge will be incurred. Delivery normally takes 3-14 days, all items are sent using Royal Mail Airsure.

  • At present our European zone 1 delivery destinations are:
    Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Irish Republic, Italy, Luxembourg, Latvia, Monaco, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.

If your country is not listed here, we are sorry, we are not able to ship to your country by this method at this time.

European zone 2 shipping - Unfortunately due to increased courier charges we can no longer offer free shipping, this service will now be charged at a minimum £10.00. Delivery normally takes 2-15 days, all items are sent using our preferred courier.

  • At present our European zone 2 delivery destinations are:
    Bulgaria, Cyprus, Czech Republic, Gibraltar, Greece, Hungary, Lithuania, Malta, Poland, Romania, Slovakia and Slovenia.

If your country is not listed here, we are sorry, we are not able to ship to your country by this method at this time.

Worldwide zone 1 shipping - Delivery normally takes 5-14 days, all items are sent using Royal Mail Airsure.

  • At present our worldwide zone 1 delivery destinations are:
    Canada, New Zealand and United States.

If your country is not listed here, we are sorry, we are not able to ship to your country by this method at this time.

Worldwide zone 2 shipping - Delivery normally takes 2-15 days, all items are sent using our preferred courier.

  • At present our worldwide zone 2 delivery destinations are:
    Australia, China and Japan.

If your country is not listed here, we are sorry, we are not able to ship to your country by this method at this time.

*This assumes that it is a standard trading day (i.e. not Christmas or bank holiday). We cannot be held responsible for late deliveries which are outside of our control.

Returns

If you wish to return your order:

  • When returning goods that have already been dispatched to you, you should notify us by email at customer.services@snowrepublic.co.uk, as this can help speed up the refund or exchange process.

You can return goods you have ordered from us for any reason at any time within 21 days of receipt, complete with all tags and packaging in original condition, for a refund or exchange. The costs of returning goods to us shall be borne by you.

From 21-28 days you can still return goods you have ordered from us for any reason but only exchange or store credit will be given.
Upon receipt of the goods, we will issue you a refund of the amount paid, an exchange or credit as required.

A refund amount includes price paid for goods plus original delivery charges (when we ship the goods to you) providing the original delivery method was our inclusive free delivery.
Any other additional premium delivery service selected by you will not be refunded.

When sending your return please obtain a CERTIFICATE OF POSTAGE from your Post office/Courier as you will have to produce it in case of a loss, recorded postage is recommended. You should also include your name, address, email, daytime telephone number, a copy of all invoice/receipts, your snowrepublic.co.uk order number and a covering letter explaining why you are returning it and what you would like us to do; refund or exchange.

The rights to return the goods to us will not apply in the following circumstances:
  • in the event that the product has been used.
  • to any products that we have made or customised specifically for you.
  • to non-stock items which have been specially obtained to fill your order.
The provisions of this clause do not affect your statutory rights.

Cancellation

If you wish to cancel your order: